I get asked questions about the Grand on a regular basis. Here is a list of the most frequently asked questions. If you think of something that should be here, send me a comment and I will submit it to the board of directors (that would be me).
What is the email to make room requests and dinner reservation requests?
Please remember, these are requests. Dinner reservations depend on which restaurants are open on a particular night and what is available. Room requests depend on what you booked and what is available when you check in.
What ala carte restaurants are available?
Toni’s Steakhouse. Venecia (Italian). Haiku (Asian, with teppanyaki tables and regular tables). L’Atelier (French or Gourmet), La Brisa Mexican.
When is the dinner buffet available and what are the themes?
Availability depends on occupancy. They have a Mexican buffet on Sundays and an International buffet on Wednesday. Weather permitting, on Wednesday they also have a party by the main pool with live music and bars.
What times are available for dinner reservation?
Seatings are at 6;30, 7:00, 8:30 and 9:00.
Is there a dress code for the ala carte restaurants?
Men are required to wear long pants and shirts with sleeves.
What are the options for breakfast, lunch and dinner?
Bella Vista is open for breakfast with a buffet and an ala carte menu. It is also sometimes open for lunch with either a buffet and outdoor grilling or ala carte. Las Brisa is open for lunch with a buffet and ala carte menu. It also sometimes has an outdoor grilling station.
See above ala carte and buffet information for dinner.
There is 24 hour room service.
They will bring food to you on the beach and poolside. I have never seen a menu, but have ordered chips, guac and sauce, nachos and hamburgers.
The shopping center has a taqueria (tacos), a hamburger restaurant and an ice cream and crepe shop. Hours vary. The taqueria is open during the day and evening. The hamburger place is opened later in the evening and early morning (after the disco closes) and the ice cream/crepe place is open from late morning into the evening.
What are the options for between meal snacks?
See above for shopping center options. There is cake/desserts served at the pool around 5 pm, with coffee.
The spa serves fresh juices and smoothies.
There is 24 hour room service.
The Lobby Bar has a case with snacks, sandwiches and pastries, 24 hours a day.
Olivia brings popsicles around the beach (and maybe the pool – I don’t go to the pool much) around 11 am.
It’s an all-inclusive and it says tips are included. Do I still need to tip?
Tipping is an option, as it is anywhere. And as anywhere, you should tip for good service. I can assure you, you will receive outstanding service at the Grand.
Should I tip in dollars or pesos?
This is my opinion – the peso is the national currency. You should tip in pesos. But if you don’t have pesos, tip in dollars. They can convert money for you at the Lobby.
Is there an ATM?
There is an ATM at the Grand, right off the Lobby. It charges exorbitant fees, which are not all disclosed when you make your withdrawal. Use at your own risk! There is also an ATM at the shopping center. I don’t know what the fees are for this ATM.
What is the Playa del Carmen shuttle schedule and cost?
The shuttle leaves from the Lindo Lobby. 50 pesos is roughly equivalent to $5.
|Iberostar Playa Paraiso||Playa del Carmen||Playa del Carmen||Iberostar Playa Paraiso|
|Salida / Departure||Precio/ Rate||Salida / Departure||Precio/ Rate|
|9:00 AM||50 pesos||12:00 PM||50 pesos|
|11:00 AM||50 pesos||3:00 PM||50 pesos|
|2:00 PM||50 pesos||6:00 PM||50 pesos|
|5:00 PM||50 pesos||8:00 PM||50 pesos|
|Salida / Departure:
What does the butler do and what does the concierge do?
There is quite a bit of overlap. The butler will come to your room and orient you to it. He will take your pillow order (see the pillow menu) and customize your mini bar. He will take requests for full bottles of liquor. He will take requests for ice in the room at 5 or 2 or whenever you want it, champagne in your room when you get back from the beach or dinner, a bubble bath…things like that. The concierge can make dinner reservations, and spa reservations. The concierge sits at her desk and the butler is walking around most of the time. But if you ask one, and it’s not their job, they will make sure it gets done.